"Customer Support Specialist | Data Entry Expert | Skilled in CRM and Process Optimization | Helping Businesses Enhance Efficiency and Customer Satisfaction"
Hi, I'm Angelica,
I'm an aspiring Virtual Assistant with over 8 years of combined experience as a dedicated Customer Support Specialist and Data Entry professional, I am committed to delivering outstanding service while maintaining meticulous attention to detail, even in high-pressure situations. My passion for problem-solving, streamlining workflows, and ensuring customer satisfaction drives my success in creating positive experiences for every client.
✔ Efficiently manage customer inquiries and complaints with an impressive 90% first-call resolution rate.
✔ Highly skilled in CRM tools, alongside Microsoft Office Suite (Excel, Word, PowerPoint) and Google Workspace.
✔ Processing and organizing large volumes of data with 99% accuracy.
✔ Handling administrative tasks, inventory management, and reporting with a focus on efficiency and accuracy.
✔ Exceptional communication, problem-solving, and multitasking capabilities.
I excel in roles that demand strong organization, accuracy, and a dedication to excellence. From addressing customer concerns to managing crucial data entry. I am dedicated to delivering high-quality results.
If you seek a dependable, results-oriented professional who can optimize your business processes and enhance service quality, let’s connect!