CSR | Chat Support | Virtual Assistant | Data Entry Specialist
Over the five years of being in the Customer Service industry, Supporting and helping people have been my passion. I like being useful, helpful, reachable, effective, brilliant, and giving my clients and customers great results.
Here are the companies that I've been with and the accounts/campaign that I've handled
✅COLLECTIVE SOLUTIONS INC - Debt Collection
✅ALORICA - Amazon Website for Kindle Devices
✅ALORICA - Verizon Chat
✅TELEPERFORMANCE - Boost Mobile
✅CONVERGYS - Verizon Wireless
✅ALFAMART - Store Leader and Cashier for a Convenience store in the Philippines
✅TRAINEDTELEMARKETER - Appointment setter for Medicare Campaign
✅FLATWORLD - Data entry specialist for UK shopping website (FLORYDAY, AIRYDRESS)
My goal as a freelancer is to provide world-class customer service and a great customer experience, providing outstanding services as a virtual assistant and administrative support with my skills:
✅knowledgeable with MS office, Excel google sheets
✅knowledgeable with Amazon
✅knowledgeable with XENCALL - CRM
✅Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers.
✅Strong written (email and chat) communication skills utilizing proper grammar and punctuation.
✅Ability to work independently but with supervision.
✅Well developed sense of urgency and follow-through;
✅Ability to multitask multiple systems, screens, and tasks during customer contacts.
✅Time management and adherence to schedules.
✅Ability to learn ad adapt to new software technologies
✅Meets and surpass expectations
Best Regards,
Daphnie