Customer Service and Data Entry Specialist
Professional individual with a decade of experience in customer service and ad-hoc projects. My expertise will help ensure your business succeeds well into the future. I have also worked with international teams over the years which has taught me the importance of trust, building long-term client relationships, and a shared vision.
What can I do for you?
• Respond promptly to customer complaints and inquiries on Email, Live Chat, Facebook, and Twitter
• Build rapport, troubleshoot, solve problems, and exceed customer expectations within company policy
• Learn products or services inside and out to answer questions properly
• Check order status, fix failed orders, get tracking numbers, and process refunds
• Maintain a positive, empathetic, and professional attitude at all times
• Handle negative Trustpilot reviews
• Write product reviews, and comments on blogs and other sites
• Obtain contact and social media information
• Convert PDF to MS Word
• Basic image and video editing
Why Choose Me?
• Efficient communication skills, both oral and written
• Expert in Customer Satisfaction
• Proficient in Zendesk, Facebook, Twitter, and Instagram
• Working knowledge of Zoho Desk, Google Drive, Google Sheets, Google Docs, Slack, and Trustpilot
• Shopify Essential Training Certification
• Familiar with MS Word, MS Excel, MS PowerPoint
• Strong Computer and Internet skills
• Detail-oriented
• Solid Troubleshooting skills
• Sturdy work ethics
• Works well under pressure
• Team player but can also work effectively alone
• Willingness and ability to learn quickly
Contact me now and let me help you.