Customer Service and Virtual Assistant
CUSTOMER SATISFACTION is my field of expertise, and it's a top priority. I am a highly proficient and goal-oriented person with over twelve years of experience in a fast-paced, grueling, and demanding Call Center Industry. People have always regarded me with good communication attributes, which has always helped me deliver consistent quality output. I always take pride in my work.
Here are the Hard skills that I acquired over twelve years:
📞Customer Care
💻Chat support
📉Data Entry
📊Data Management
✅Lead Generation
✅Graphic Designing
✅Online Research
✅AirBnB Support Ambassador
✅45 WPM with 99% accuracy
Applications and Tools, websites I use:
Google Sheets
Google Docs
Microsoft Excel
Microsoft Word
Experience in Management System: Asana, Trello, Monday
Experience in Emailing system: Slack, Outlook, Gmail,
Experience in CRMs: Zendesk, Hubspot, Vtiger
VoIP/Softphone - Avaya, Hihi Connect, Voice Edge, Microsip, Ring Central
Experience in Graphic designing tools: Adobe Photoshop, Adobe Illustrator, Canva
Experience in Designing tools for Architect: Sketchup, Vray
Experience in eCommerce websites: Amazon, Shopify, eBay, Alibaba, Etsy
Experience in Social media sites: Facebook, Instagram, Pinterest. Linkedin, Twitter.
Experience in AirBnB.
If my profile is fit for the job, I am just one invitation away.