Hire Virtual Assistant In The Philippines
DHANESA D.
$3.75/Month
Philippines
Member since:
Last logged: ago
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Customer Service, Email and Chat Support
As a Chat and Email Support Representative, I play a vital role in ensuring excellent customer service by providing prompt and accurate assistance to customers through chat and email channels. I will be responsible for addressing customer inquiries, resolving issues, and delivering a positive customer experience. Responsibilities: • Respond to customer inquiries and provide assistance through chat and email channels promptly and professionally. • Identify and assess customer needs to provide accurate information and resolve issues effectively. • Handle a high volume of customer interactions while maintaining quality standards. • Follow company guidelines and policies to ensure consistent and accurate responses to customer inquiries. • Document and maintain records of customer interactions, inquiries, complaints, or comments for reference and analysis. • Collaborate with internal teams, such as product and technical support, to resolve complex customer issues. • Stay up-to-date with product knowledge and industry trends to provide accurate and up-to-date information to customers. • Escalate unresolved customer issues to the appropriate departments for further investigation and resolution. • Strive to achieve individual and team targets, including response time, customer satisfaction, and quality metrics. • Provide feedback and suggestions for process improvement to enhance the overall customer support experience. Requirements:
| EXPECTED SALARY | AVAILABILTY | EDUCATION | EXPERIENCE |
|---|---|---|---|
| $3.75/Month | Full-Time | College Level | 2 years |
| EXPECTED SALARY | AVAILABILTY |
|---|---|
| $3.75/Month | Full-Time |
| EDUCATION | EXPERIENCE |
|---|---|
| $College Level | 2 years |
Other Virtual Assistants
Rica M.
Data Entry | Administrative Support
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Rechil B.
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Rhea E.
Warehouse Supervisor
$10/Month
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Kristine G.
Customer Service | Chat & Email Support | Database Management | Social Media Management and Marketing | Admin Assistant | Data Entry
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Last logged: ago
Kristine G.
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$5/Month
Last logged: ago
