Hire Customer Service Expert In The Philippines
Gladys B.
$4.38/Month
Philippines
Member since:
Last logged: ago
Customer Service Expert
I`ve been with the BPO industry for more than 10 years now. Multi Skill trained for customer service Representative I`ve been taking calls for Telco Tmobile US Customer care which includes Billing, Financial, Activation, Technical and Retention Concerns. I`ve been trained for different accounts. Handled, UK, US and Australian Customer inquiries. Trained for Platinum Technical Support which basically means advance technical support for gadgets, devices , etc. Handled Technician support for business account NBN Service for an Australian Account Handled back of house job. I`ve been a complaints manager for Level 0 and Level 1 Ombudsman complaints for an Australian account. My task here was to do outbound calls updating customer about their open complaint. Handling business and residential customer. Dealing with their compensation issues. Not only for calls we are also answering their concern thru email. Have background calling customers, updating them . Handled Email, Live Chat, Social Media inquires ASOS Account. I've experienced to take 60 calls per day Telco account. Had a good CSAT Score because of my good communication skills. Been a consistent top agent. No attendance issue and I'm very committed to work. I have desktop, quiet workplace and a good internet speed to for work from home. Currently a Operation supervisor
| EXPECTED SALARY | AVAILABILTY | EDUCATION | EXPERIENCE |
|---|---|---|---|
| $4.38/Month | Part-Time | Master | 10+ years |
| EXPECTED SALARY | AVAILABILTY |
|---|---|
| $4.38/Month | Part-Time |
| EDUCATION | EXPERIENCE |
|---|---|
| $Master | 10+ years |
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