Customer Service Representative | Administrative Assistant
An experienced Administrative Assistant and Customer Service Representative. I had 7 years of working experience in Customer service and doing Administrative works. My duty includes:
• Answering calls and emails from customers
• Assisting callers with their inquiries and questions
• Understanding customer's needs and wants
• Setting appointments for possible prospects for a Real Estate Client
• Dispatching service request for maintenance issues of the residents in a property
• Logging in work orders in the property system
• Paging Maintenance team to set schedules for Technicians
• Plotting schedule of teachers for an ESL company
• Assisting Managers with Administrative works
• Helping Administrative staffs with organizing events
I am also a Certified Freelancer that will provide Virtual Assistance services. Additional skills include but not limited to:
• Data Entry in Word, or Google Docs
• Transcription (transcribing voicemail, video or audio, podcasts, etc.)
• Internet Research
• Typing
• Forms Creation
• Executive Assistance
• Making Reports (Creating basic reports (reports on weekly tasks, deliverables, sales)
• Email Management/Filtering
• Booking appointments with clients
• Following up with clients/customers
• Receptionist duties (answering occasional calls)
• Calendar Management
• Research on certain topics for blogposts, newsletters or others
• Hotel and Flight Booking
• Creating / Managing Spreadsheets
• Preparing Powerpoint Presentations