Customer Service Specialist, Email Specialist, Virtual Assistant
I am Lilibeth and I am a reliable and hardworking individual who has experience over 3 years as a customer service - email and phone specialist and virtual assistant. I graduated Bachelor of Science in Computer Technology majoring in Embedded Systems and I also took a Master of Business Administration. I am a licensed Electronic Technician.
Here's the list of the tasks I can accomplish for you.
● Email Management
● Email and Phone Support
● SMS Support
● Managing Files
● Social Media Management
● General/Administrative tasks
● Subject Matter Expert
● Customer Service
● Inventory Management for E-commerce platforms
● Order processing and insertion via HGF
● Transcription
● Data Entry
● Leadership Skill
● Keyboard Typing 50 wpm with 100% accuracy
● Sending Amazon PO Asns and Invoices
● Processing and Inserting Amazon and Wayfair International Orders
● Tracking orders and providing tracking information to e-commerce portals.
Having completed these tasks in the past years, I became efficient in using the following tools/applications/platforms. I am eager to learn to use any new tools that get the job done well.
● MS Office Suite
● Google Mail and MS Outlook
● Grammarly
● Zendesk
● Dashboard
● Brand page
● Storrito
● Buffer
● Canva
● E-commerce platforms like Amazon, Walmart, Wayfair, Angi, EDI DSCO, Wayfair, Costco, T[hidden], Overstock, Rue Gilt, Houzz, Zola, Dormify, Maisonnette, Faire, Hayneedle, and SPS Commerce.
● ADA
I pride myself on being highly organized, detail-oriented, consistently responsive, and professional in every project I take on. I'm a problem solver, and I meet deadlines and don't make promises I can't keep. I always encourage open communication and welcome constructive criticism. I look forward to working with you in providing excellent service or to being your virtual assistant and anything else you may need help with.