Customer Support Specialist & Virtual Assistant with 5+ Years of Experience
Hi! I'm Lexter Sularte from the Philippines. I'm a Customer Support Specialist and Virtual Assistant with 5+ years of experience working both full-time and freelance part-time jobs.
I'm 25 years old and I love dealing with numbers, data, or anything analytical. That being said, I specialize in managing data whether it be from an Excel file or Google Spreadsheet. I am also exceptionally attentive to detail, highly efficient, and result-driven.
I have solid experience handling customer concerns and inquiries, as well as admin tasks like managing multiple spreadsheets for the entire CS department, checking the quality of service that the team provides, creating response templates for the entire CS department, training new hires, and many other administrative skills that help set me apart from traditional support specialists.
Areas of Expertise:
- Amazon Vendor Central (Product Listing & Data Entry)
- Support Specialist (Social Media, Email, & Chat)
- Product Trainer (Training New Hires)
- Quality Control (Weekly to Monthly Performance Assessments)
- Basic Research Skills
- Administrative Tasks (Ad-hoc projects for the Upper Management)
- Excellent English Writing and Communication Skills
- Mathematically Inclined (Secondary Level Quiz Bee Champion)
- Microsoft Office (Excel, Word, & PowerPoint)
- Google Suites (Mail, Docs, Spreadsheet, Drive, & Slides)
- Fast Typing Speed (Average 90 WPM)
Qualities:
- Strong Analytical Mind
- Stellar Attention to Detail
- Laser-like Focus
- Quick Learner
- Strong Work Ethics
- Adherence to Strict Deadlines
Hobbies & Interests:
- Collecting Action Figures
- Reading Books
- Playing Video Games
- Streaming Movies
- Reading Comics, Mangas, & Manhwas