Customer Support | Virtual Assistant | Healthcare Admin | 6+ Years Experience
Need someone who can take tasks off your plate, keep your customers happy, and support your operations with zero micromanaging? I'm here to help.
With 𝟔+ 𝐲𝐞𝐚𝐫𝐬 in customer service, healthcare support, and virtual assistance, I specialize in 𝐟𝐫𝐞𝐞𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐭𝐢𝐦𝐞 𝐰𝐡𝐢𝐥𝐞 𝐤𝐞𝐞𝐩𝐢𝐧𝐠 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐥𝐨𝐲𝐚𝐥 𝐚𝐧𝐝 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐬𝐦𝐨𝐨𝐭𝐡. I don’t just complete tasks; I anticipate problems, streamline systems, and become your right hand.
📈 𝐖𝐇𝐀𝐓 𝐌𝐀𝐊𝐄𝐒 𝐌𝐄 𝐃𝐈𝐅𝐅𝐄𝐑𝐄𝐍𝐓:
• I treat your business like my own
• I work independently — no micromanagement needed
• I bring solutions, not just task completion
• I help you scale with clean systems and happy customers
🛠️ 𝐂𝐎𝐑𝐄 𝐒𝐄𝐑𝐕𝐈𝐂𝐄𝐒
𝟏. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞
• Multichannel support (email, chat, phone) with <24-hour response time
• First-contact resolution to reduce ticket volume
• Customer retention strategies that boost loyalty
𝟐. 𝐇𝐞𝐚𝐥𝐭𝐡𝐜𝐚𝐫𝐞 𝐁𝐚𝐜𝐤 𝐎𝐟𝐟𝐢𝐜𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭
• EMR/EHR management (Epic, Kareo)
• Medical record retrieval & audits
• HIPAA-compliant documentation
𝟑. 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞 & 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬
• Inbox/calendar management (Calendly, Google Workspace)
• CRM cleanup & email campaigns (Mailchimp, HubSpot)
• Project coordination (ClickUp, Notion)
𝟒. 𝐃𝐚𝐭𝐚 𝐈𝐧𝐭𝐞𝐠𝐫𝐢𝐭𝐲 & 𝐀𝐝𝐦𝐢𝐧
• Error-free data entry (Airtable, Excel)
• Process documentation for team scalability
📊𝐓𝐎𝐎𝐋𝐒 𝐈 𝐌𝐀𝐒𝐓𝐄𝐑
Support: Zendesk | Freshdesk | Gorgias | Intercom
Healthcare: Epic | eClinicalWorks | Kareo
Productivity: Trello | Asana | ClickUp | Notion
Communication: Slack | Google Workspace | Outlook
Data: Excel/Sheets | Airtable | Mailchimp
📩 𝐋𝐄𝐓’𝐒 𝐖𝐎𝐑𝐊 𝐓𝐎𝐆𝐄𝐓𝐇𝐄𝐑!
If you need a reliable, proactive partner who treats your business like her own, I’d love to chat.
👉 Click "𝐇𝐢𝐫𝐞 𝐍𝐨𝐰" 𝐨𝐫 𝐬𝐞𝐧𝐝 𝐚 𝐦𝐞𝐬𝐬𝐚𝐠𝐞—let’s discuss how I can cut your workload and elevate your customer experience.
(P.S. I’m available for full-time, part-time, or project-based work. Ask about my 𝐫𝐢𝐬𝐤-𝐟𝐫𝐞𝐞 𝐭𝐫𝐢𝐚𝐥 𝐩𝐞𝐫𝐢𝐨𝐝!)