Email Support Representative | Data Entry | Document review | Back office
My name is Richelle Jane Buendia. I'm an experienced Customer Service Representative for 7 years.
Skills:
• Managing a large volume of Emails, Chats, and other admin tasks
• Resolve customer concerns effectively and efficiently
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Ensure customer satisfaction in every interaction
• Proper documentation and records of customer interactions, process accounts
• Follow communication procedures, guidelines, and policies
• Scheduling reservations
• Help understand customer's billing/chargeback
• Finding alternatives to resolve customer concerns
• Multi-task, prioritize and manage time effectively
• Other administrative tasks
• Take the extra mile
I'm a fast learner, willing to learn, and eager to improve the skill I already have. I have all the tools needed to qualify to work remotely including a modern computer and operating system, excellent internet connection, and a private dedicated home office area where I can focus on my work that results in high accuracy, and quality and complete projects in a timely manner.
I look forward to working with you in the future!