Experienced Technical and Customer Support Representative
I am here to help and share my knowledge thru the services that I can give with the skill set that I acquired through the years. I have over 10 years of work experience that deals mostly with Technical support and customer service. Most of the accounts that I handled are with Technical accounts. That provided me knowledge of basic IT services. Having said that. I am a person who yearns for knowledge, so I welcome challenging tasks as well. With my work ethic, I am certain that I Can provide the best quality of work needed for every task.
TECHNICAL SKILLS
Computer Skills
√ Windows XP, Vista, 7, 8, 8.1 and 10
√ Macintosh OS X 10.6 – 10.11 Computer Application/Software
√ Microsoft Office Excel, Word, Outlook, and PowerPoint (2010, 2013, 2016, and o365)
√ FileZilla FTP Ver 3.25.1
√ Email management and configuration
√ VMware configuration Image/Backup
Hardware
√ Switches – TP-Link, Cisco/Linksys
√ Routers/Wireless AP – Ubiquiti, Linksys, Asus
√ Basic Printer setup and Troubleshooting
√ Computer parts procurement and setup Management Items
√ Office facility Layout and setup
Other Skills
√ ACAD Technical planning and drawing
√ Photo editing thru Photoshop
√ Video editing using Filmnora and Adobe Premiere
√ 3D Modelling and rendering using Sketch-up
√ Planning and estimating design and construction cost
Also have experience with the following
√ Social media Management
√ Amazon FBA
√ eBay and Walmart Order management