Expert Email/Chat Customer Support | Virtual Assistant
With over a decade of experience in customer support and administrative roles, I bring a diverse skill set and strong work ethic to every project. Since 2012, I have specialized in email and chat customer support, gaining deep insights into client needs and effective issue resolution.
My expertise extends to email handling, data entry, and administrative support, providing me with a well-rounded understanding of business operations.
Services I can offer and Tools I use:
• Social Media: Facebook (Meta Business Suite), TikTok, Instagram, Snapchat, Pinterest, X, Threads
• Customer Support: Zendesk, Zopim
• Email Management: Google Mail, Outlook
• Data Entry: MS Office (Word, Excel, PowerPoint), Google Workspace (Google Doc, Google Sheets, Google Form
• Photo/Video Editing: Canva, CapCut, Facebook Reels/Story, Instagram Reel/Video/Carousel
• Project Management: Google Calendar, Calendly, Trello
I excel in customer service, email account management, data entry, and research. I also have experience in flexible administrative tasks, calendar management, social media management, content creation, and basic graphic design.
Committed to delivering high-quality service, I am detail-oriented, adaptable, and proactive in meeting client needs. I value clear communication, empathy, and building lasting relationships. My goal is to support businesses with reliable services that drive growth and success, whether in customer support, administrative tasks, or content creation.