General Admin Assistance, Property Tax Administration Specialist, Biology and ESL teaching, Lead Mining and Generation
PROFESSIONAL SUMMARY
Dedicated administrative professional with extensive experience in general administration, client support, and teaching. Proven skills in lead generation, TIN verification, and real estate property management. Adaptable team player with a strong background in biology education and ESL instruction.
SKILLS
General Administrative Assistance
Biology Teaching & ESL Instruction
Lead Mining & Generation
USA TIN Verification
Real Estate Property Tax Confirmation
Proficient in Google Workspace & Microsoft Office Suite
EMPLOYMENT HISTORY
USA TIN Verification, Confirmation of Real Estate Property Taxes
Roofstock
November 2022 – October 24, 2024 (Full Time)
Conducted TIN verification for vendors and homeowners.
Managed confirmation payments of real estate property taxes.
Oversaw real estate vendors/owners accounts and provided general HOA assistance.
Utilized Google Workspace, Microsoft Office, OTTO, and Slack for efficient operations.
Appointment Setter, Timesheet Approver, General Admin Assistant
The Core Collab and Pure Health Clubs
February 2022 – November 2022 (Part Time)
Identified and contacted potential clients through phone, social media, and email for
scheduling appointments.
Managed lead engagement and gauged interest in products/services.
Assisted payroll by checking and approving timesheets and handling member inquiries.
Retirement Insurance Support
EXL Service (BPO)
November 2020 – November 2021 (Full Time)
Assisted clients in creating death reports and navigating the claims process.
Upsold retirement programs and maintained regular communication with clients and
insurance departments.
Leveraged VDI and softphone technologies for effective client interaction.
Biology Teacher, ESL Instructor
Southwestern University
December 2013 – March 2016 (Full Time)
Developed and delivered engaging Biology lessons to college students and ESL instruction
to Korean learners.
Established classroom rules and managed laboratory and field trip activities.
Participated in faculty meetings to enhance departmental operations and student learning
outcomes.
EDUCATION
Master of Arts (MA)
Master Studies in Science: Instructional Planning, Procedures and Strategies
Bachelor of Science in Biology
Velez College