General Virtual Assistant | E-commerce Specialist | Customer Support Expert
PROFESSIONAL SUMMARY
A highly motivated and results-driven Amazon & Shopify Virtual Assistant with a strong foundation in customer service, technical support, and e-commerce store management. Adept at streamlining operations, enhancing customer satisfaction, and driving sales through data-driven insights and process optimization. With hands-on experience in Amazon FBA, Shopify store setup, product research, and digital marketing, I am committed to delivering tailored solutions that help businesses grow.
OBJECTIVE STATEMENT
Results-driven professional with extensive experience in customer service, technical support, and administrative roles, now transitioning into e-commerce and virtual assistance. I bring a strong foundation in streamlining operations, managing multiple priorities, and delivering top-tier support to businesses and entrepreneurs. With expertise in Shopify, Amazon, and digital tools, I aim to optimize workflows, enhance customer satisfaction, and drive business growth.
CORE COMPETENCIES
• Customer Support & Relationship Management (Zendesk, Freshdesk, HubSpot CRM)
• Virtual Assistance & Administrative Support (Google Workspace, Microsoft 365, Notion)
• E-commerce & Store Management (Shopify, Amazon Seller Central, eBay)
• Technical Troubleshooting & IT Support (TeamViewer, AnyDesk, Basic HTML/CSS)
• Project & Task Management (Trello, Asana, ClickUp, M[hidden])
• Data Entry & Process Optimization (Google Sheets, Microsoft Excel, Airtable)
• Marketing & SEO (Google Ads, Facebook Ads, Helium 10, Jungle