Hire General Virtual Assistant In The Philippines

I am John Michael B. Garzota, a dedicated professional with diverse experience in Virtual Assistance, Appointment Setting, and Customer Support. General Virtual Assistant (Video Editor, Graphic Designer, and Social Media Manager) 2021 - 2023 I began my career as a Junior Video Editor, working independently on various projects, including promotional and informational videos. Utilizing tools like CapCut and Canva, I enhanced the visual appeal of content, successfully completing an average of 25 video projects per month. In addition to video editing, I managed social media accounts, creating engaging posts and analyzing performance metrics to optimize audience engagement. My strong editing skills and attention to detail allowed me to tailor high-quality content to meet client needs, effectively boosting brand presence and interaction across digital platforms. Appointment Setter at Setters Philippines 2022 - 2024 As an Appointment Setter, I proactively engaged with potential clients to schedule appointments. I successfully set up an average of 30 appointments per day, enhancing lead generation for the sales team. Additionally, I maintained accurate client information in the CRM system, achieving a high accuracy rate in data entry. By following up with leads and confirming appointments, I significantly improved attendance rates and cultivated strong client relationships through consistent communication. Technical Support Representative at Sutherland Global Services 2023 - 2024 In my role as a Technical Support Representative for AT&T, I efficiently handled customer interactions, troubleshooting technical issues to enhance satisfaction. I managed a high volume of support tickets, achieving a strong first-call resolution rate while documenting customer interactions accurately in the CRM. I coordinated technician appointments, facilitating timely on-site support and reducing downtime for customers. Academic Background I pursued a college degree in marketing, gaining knowledge in market research, consumer behavior, and digital marketing strategies. Although I paused my studies due to financial constraints, my academic experience in the Accountancy, Business, and Management (ABM) strand, where I graduated with a final GPA of 94%, provided me with a solid foundation in business principles. Overall, my diverse experiences in video editing, appointment setting, and customer support have equipped me with valuable skills, preparing me to contribute effectively to any team and excel in new challenges. I am eager to leverage my expertise in a dynamic role that prioritizes quality and client satisfaction.