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• Identified and pursued new business opportunities, including market expansion, strategic partnerships, and client acquisition. • Developed and execute comprehensive business development strategies and action plans to achieve revenue targets and drive company growth. • Built and maintained relationships with key stakeholders, clients, and partners to generate new leads and expand business opportunities. • Monitoring market trends, competitive landscape, and industry dynamics to identify areas for growth and innovation. • Collaborate with the marketing team to develop effective sales and marketing materials, proposals, and presentations. • Negotiate and close deals with clients, ensuring mutually beneficial terms and conditions that align with the company's goals. • Prepare regular reports and updates on business development activities, pipeline status, and revenue projections to stakeholders. • Overseeing the company’s overall operations, ensuring efficiency, productivity, and compliance with established processes and policies. • Monitor key performance indicators (KPIs) and operational metrics to identify areas for improvement and implement necessary changes. • Develop and implement operational strategies, workflows, and systems to optimize productivity and streamline processes. • Collaborate with cross-functional teams, including Development, Sales, Procurement, Logistics, Finance, HR/Admin, and IT, to ensure seamless operations and effective resource allocation. • Stay informed about industry trends, regulations, and best practices to drive operational excellence and innovation. • Manage budgetary considerations, cost control measures, and financial planning related to operations. • Led and managed a remote and on-site team of professionals, providing guidance, mentorship, and support to achieve team and individual goals. • Set performance objectives, conduct performance evaluations, and provide ongoing feedback to team members. • Foster a collaborative and inclusive team culture, promoting professional development and ensuring a positive work environment. • Coordinate team activities, projects, and initiatives to meet deadlines and deliver high-quality results. • Facilitate effective communication and information sharing within the team and across departments. • Identifying training and development needs, and providing opportunities for skill enhancement and career growth. • Proven experience in a HOD or similar role, with a track record of driving business growth and managing key accounts. • Strong leadership skills with the ability to manage remote teams effectively. • Excellent communication and interpersonal skills to build relationships with clients, stakeholders, and team members. • Strong business acumen with a deep understanding of market dynamics, customer needs, and industry trends. • Exceptional negotiation and persuasion skills, with a track record of closing complex deals and achieving revenue targets. • Solid experience in Operations Management, Sales Management, and E-Commerce Management including process optimization and resource allocation. • Demonstrated ability to develop and execute successful business development strategies and action plans. • Proficiency in CRM software, project management tools, and remote collaboration platforms. • Looking after Funds Raising Process. • Creating Investor Pitch. • Market & Business Analysis. • Competitor Analysis. • E-Commerce Website Development. • Creating Business Incorporation Documents. • PR & Blogging • Web Content Production • Brand Building • Narrative Building • Monitor customer productivity and customer improvement • Provide input to the planning and improvement department • Ensure excellent day-to-day customer care, monitor open cases and upstream reconciliation • Gather descriptive knowledge to build high-quality, long-term customer relationships • Operation assurance/Quality confirmation measurement • Developed high-performing teams • Demanding unique commitments and eager to push boundaries • Develop business plans including market analysis, go-to-market strategies, sales forecasts, and sales execution strategies. • Expertise in defining product requirements through user stories and maintaining a backlog. • Ability to define and drive product metrics across the organization. Knowledge of development resource management and delivery schedules. • Ability to apply agile principles to drive software development. • Excellent at coordinating implementation activities for all stakeholders and partners. • Ability to create comprehensive release notes and identify documentation and training update needs.