Hire Virtual Assistant In The Philippines
Kimberly P.
$7/Month
Philippines
Member since:
Last logged: ago
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Principal Consultant
I am a Principal Consultant with experience in Information Technology focusing on Incident and Problem Management through various Enterprise Systems Management tools. I work as a liaison between the client and different teams in order to provide support to our UK counterparts in Energy & Utilities industry. I serve as a Subject Matter Expert (SME) for the new system in the project. Provided expert 2nd line technical support for Elexon systems, addressing complex issues escalated from the clients and different teams, ensuring timely and effective resolution. Managing Incident and Service Request via ServiceNow. Perform Qualification/Participation Testing Application Monitoring checks and database alert. Perform task related to the operation of the client’s Trading Arrangements. Subject Matter Expert (SME) for the New system. Extracting data requested by the clients. Developed and maintained detailed documentation of support processes, known issues, and resolutions to streamline the troubleshooting process and improve team efficiency. Handled daily, weekly and monthly task for the project. Managed and presented yearly audit activities for the project. Collaborated with onshore and offshore teams to complete support task or resolve issue within the project. Selected as one of the QA champs to perform monthly report for the Onshore Team together with the selected team. Used Different tools like Elexon Portal, ServiceNow, Remedy, Salesforce, Global protect-Remote Desktop, Winscp, PL/SQL Developer, Oracle Forms, Unix, DCP Portal, New SAA Portal, ASOP/JIRA.
| EXPECTED SALARY | AVAILABILTY | EDUCATION | EXPERIENCE |
|---|---|---|---|
| $7/Month | Part-Time | Bachelor | 9 years |
| EXPECTED SALARY | AVAILABILTY |
|---|---|
| $7/Month | Part-Time |
| EDUCATION | EXPERIENCE |
|---|---|
| $Bachelor | 9 years |
Other Virtual Assistants
EURYKA C.
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$3/Month
Last logged: ago
