Hire Virtual Assistant In The Philippines
Sarah W.
$2.50/Month
Philippines
Member since:
Last logged: ago
Other Virtual Assistants
Mukesh k.
Virtual Assistant | WordPress Developer | Google Certified Digital Marketing SEO, SMO, PPC Expert | Lead Generator | Grow Your Business Online
$5/Month
Last logged: ago
Erwin J.
Technology manager specializing in real estate operations
$12/Month
Last logged: ago
Lieshyl S.
Objective
$6/Month
Last logged: ago
Lieshyl S.
Objective
$6/Month
Last logged: ago
Vangelique V.
Remote Admin Assistant
$5/Month
Last logged: ago
Vangelique V.
Remote Admin Assistant
$5/Month
Last logged: ago
Quality Analyst / Quality Assurance Specialist
With over 3 years of experience in the BPO Industry who handled both airline and food delivery service campaigns across Europe and North America. As a Quality Analyst, I was required to: - Take first line and supervisory calls. - Ensure calls would have good customer satisfaction survey, below 8% same day repeat caller, explain what happened, offer alternatives for any disruptions and set expectations of what's next. - Maintain 4-8 minutes average call handling time. - Led call calibrations with operations and clients. - Conducted weekly team quality discussions, presented scores, explained top markdowns, Do’s and Dont’s, presented way forwards, quality games and Q&A sessions. - Audited the Quality of Operations' call handling, identified opportunities and shared best practices - Audited all calls from reservations that were reported to DOT, escalated by Customer Relations and clients. - Mentored agents who experienced difficulty in communicating using the English language.
| EXPECTED SALARY | AVAILABILTY | EDUCATION | EXPERIENCE |
|---|---|---|---|
| $2.50/Month | Part-Time | Bachelor | 3 years |
| EXPECTED SALARY | AVAILABILTY |
|---|---|
| $2.50/Month | Part-Time |
| EDUCATION | EXPERIENCE |
|---|---|
| $Bachelor | 3 years |
Portfolio
Other Virtual Assistants
Mukesh k.
Virtual Assistant | WordPress Developer | Google Certified Digital Marketing SEO, SMO, PPC Expert | Lead Generator | Grow Your Business Online
$5/Month
Last logged: ago
Erwin J.
Technology manager specializing in real estate operations
$12/Month
Last logged: ago
Lieshyl S.
Objective
$6/Month
Last logged: ago
Lieshyl S.
Objective
$6/Month
Last logged: ago
Vangelique V.
Remote Admin Assistant
$5/Month
Last logged: ago
Vangelique V.
Remote Admin Assistant
$5/Month
Last logged: ago
