Social Media Manager/ Customer Service/ Graphic Designer/ Basic Video Editing/ Data Entry
Skills & Experience
As a recent graduate of Bachelor of Science in Business Administration, Major in Service Management for Business Process Outsourcing from Nueva Ecija University of Science and Technology (NEUST), I bring a solid foundation in customer service, business communication, and administrative support. I have hands-on experience in both government and remote work environments, making me adaptable, detail-oriented, and skilled in multitasking.
✅ Customer Service & Communication
Completed a 600-hour internship at the City Tourism and Special Events Office of Baguio City.
Handled customer inquiries, assisted guests, and provided front-line support as a Customer Support Assistant.
Engaged with international delegates during city events, including those from the U.S., Canada, and South Korea.
✅ Event Coordination
Contributed to the planning and execution of large-scale city events such as the Panagbenga Festival.
Assisted in welcoming VIPs, managing logistics, and ensuring smooth event operations.
✅ Social Media & Content Management
Helped manage the official social media page of Baguio City, posting live updates and promotional materials.
Created and scheduled engaging content for public events and announcements.
✅ Virtual Assistance & Remote Work
Worked as a project-based Virtual Assistant for a U.S.-based client.
Performed a variety of tasks including administrative support, graphic design, basic video editing, and social media management.
Gained valuable experience in working independently, managing deadlines, and communicating effectively across time zones.
✅ Technical Skills
Proficient in Microsoft Office Suite, Google Workspace, Canva, and basic video editing tools.
Familiar with social media platforms (Facebook, Instagram, etc.) and scheduling tools.