Universal Banker, Loan Specialist, Credit and Risk Analyst
Responsibilities:
Provide excellent customer service to maintain customer relationship and improve customer satisfaction
Act as leader whenever the supervisor is not around
Achieve monthly goals by providing consultation on automatic/general extension to customers via non face-to-face interactions
Improve productivity via cross-selling and referral of loan products
Manage and maintain customers via non attrition program
Manage sales and deliver performance via telecommunications with customers
Introduce competitive products and financial services to enhance customer’s engagement with the bank
Seek client acquisition in collaboration with the Internet and mobile channels to expand new customer base
Conduct inbound or outbound non face-to-face consultation services and sales activities regarding loan products
Appropriately asses risk when business decision are made, demonstrating particular for the firm’s reputation and safeguarding Citigroup, its client and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgement regarding personal behavior, conduct and business practices.
Escalating , managing and reporting control issues with transparency.
Adhere to operational controls, including legal, corporate and regulatory procedures to ensure the safety and security of customers and bank assets
Participate proactively in all huddles and branch communications and meetings
Create a warm, welcoming and friendly environment for customers and employees