Virtual Assistant , Customer Service , Lead Generation
I am a highly motivated remote professional with over six years of experience specializing in lead generation, data entry, customer support, cold calling, and executive assistance. I bring a well-rounded skill set developed through roles in dynamic environments, enabling me to provide efficient and results-driven support to businesses and clients across various industries.
My background includes working with leading companies such as IQOR, Teletech (UnitedHealthcare), and Concentrix, where I handled a range of tasks including inbound/outbound customer service, technical support, appointment setting, and administrative assistance. I am proficient in tools like GoHighLevel, Google Workspace, Microsoft Office, CRM platforms, and various communication systems.
Key Skills & Areas of Expertise:
Lead Generation & Cold Calling: Sourcing and qualifying leads, conducting outreach, and booking appointments using structured scripts and CRMs.
Data Entry & Research: Managing and organizing data accurately, handling spreadsheets, email campaigns, and performing web research.
Executive Assistance: Coordinating schedules, managing emails, planning travel, and providing day-to-day support to leadership teams.
Customer Support: Delivering friendly, efficient, and compliant service across healthcare and utility sectors.
I am detail-oriented, reliable, and adaptable, with strong communication skills and a passion for providing high-quality remote support. I excel in fast-paced environments, quickly learn new tools, and consistently maintain high productivity and professionalism.