Virtual Assistant | Customer Service Representative
Marie Francine Linga is a results-driven professional with a strong foundation in education, customer relations, and virtual assistance, backed by a Bachelor’s degree in Entrepreneurship. She offers a unique blend of skills that make her a valuable asset to any client:
Customer Service Excellence & Communication
• Handled multichannel customer support (chat, email, phone) for international clients.
• Promoted to Trainer within a year at Concentrix, demonstrating leadership and client satisfaction
• Strong interpersonal and problem-solving skills make her highly capable of handling client-facing roles.
Training & Onboarding
• Successfully trained new agents, combining clear communication with subject expertise.
• Can design and deliver training modules—ideal for startups or companies scaling their teams.
Virtual Assistance & Administrative Support
• Experienced in managing emails, calendars, communications, and business workflows.
• Skilled in tools such as CRM systems, Microsoft Office, Google Suite, and project boards.
Entrepreneurial Thinking & Instructional Skills
• Part-time university lecturer on entrepreneurship, showing deep understanding of business fundamentals.
• Recognized with awards such as Promising Entrepreneur and Student Leadership Awardee.
Lead Generation & Appointment Setting
• Delivered performance results in contractual roles with US-based companies like Pasadena Medical Billing LLC.