Virtual Assistant I Customer Service Support I Lead Generation Specialist
Hey there! 😉
Looking for someone to help lighten your workload and keep your customers smiling? 😊 Well, you've stumbled upon the right profile! With 5 years of experience, I'm here to bring some serious support and a whole lot of positivity to your business journey.
What I Bring to the Table: 👩🏻💻
💎 Lead Generation Campaign for B2B SaaS Client
Working with a B2B SaaS startup to build a solid lead pipeline from scratch. Use LinkedIn Sales Navigator, Apollo, Facebook ad scraper, and email scraping tools to find 500+ qualified leads within the target ICP. Organized all data in Google Sheets with duplicate prevention formulas and tagging for easy tracking. Results? Helped the sales team increase demo bookings.
💎 Inbox & Calendar Management for Busy Entrepreneur
Managing daily tasks, emails, and calendar for a client juggling multiple businesses. Prioritize messages, schedule calls, follow up with leads, and make sure nothing falls through the cracks. Basically the behind-the-scenes engine keeping everything running smoothly.
💎 Customer Support Streamlining for E-commerce Brand
Customer Support Streamlining for E-commerce Brand
Handled customer inquiries via email and chat for a growing e-commerce brand. Created quick-reply templates, managed a ticketing system (Freshdesk), and reduced response time by 40%. Also spotted patterns in complaints and suggested fixes to the website FAQ — which reduced repeated inquiries like crazy.
Key Skills & Tools: 🛠️
-Lead Generation Hard Skills
LinkedIn Sales Navigator
Apollo.io / AnymailFinder / Hunter.io / Skrapp
Data Scraper: Instant Data Scraper, PhantomBuster
Email outreach tool: Lemist
Excel/Google Sheets (filters, dedupes, formulas, etc.)
Cold email writing
-Virtual Assistant Skills
Google Workspace (Docs, Sheets, Calendar, Gmail)
Microsoft Office Suite
Calendar/email management
Data entry & cleanup
File organization & cloud storage (Google Drive, Dropbox)
-Customer Support
Zendesk/ Freshdesk
Live chat support
Email support systems
Ticketing tools
Typing speed & accuracy
Order tracking & refunds
Basic troubleshooting
Writing canned responses & help docs
Customer satisfaction reporting
Let's team up to streamline your business processes, enhance customer satisfaction, and drive growth. Reach out today to discuss how I can support your success!